Managing Your Badges
      Back to home
      1. Real Ideas Help Center
      2. Badge Nation
      3. Managing Your Badges

      Make changes to a published badge

      Find out more about editing published badges.

      Badges that have passed through the Badge Nation Quality Assurance and Publishing Process and are live on the destination issuing platform can only be edited by the Badge Nation team.

      Please do not attempt to use the Badge Zone to edit badges with a status of "Published". The Badge Zone does not sync or communicate with issuing platforms aside from sending badges for publishing, so any changes you make to the badge writing form after this time will not update the live badge.

      If you need to change something about a published badge, you can request this from us at any time.

      Before you start! Considerations:

      On some issuing platforms, amendments made to a badge that has been issued will feed through to the profiles of previous earners, so you should only consider making changes that will remain relevant to people that have already earned the badge.

      If the changes you need to make are more drastic - such as a change in the activity name, delivery / assessment method, outcomes, or content - you might consider writing a new badge.

      If your badge has not yet been issued, or you are confident that any changes will still apply to previous earners, please complete a customer support request:

      1. Visit our Customer Support form and enter your personal details.                                           

      2. Select the issuing platform that your badge is published on.                     

      3. Select “Change a published badge (Credly/Navigatr/OBF)"

      This will open additional fields for you to provide us with the changes you require for your badge.

      4. Enter the badge’s full title. Please include an admin URL to the badge, if possible.

      5. Indicate the element(s) of the badge that needs to change.

      6. Provide us with information about the changes you need to make.

      Please be as detailed as possible so we can best support you.

      If your request concerns changes to the logos or colours for a badge visual, please use the “Choose files” buttons to upload any relevant logo files or brand guidelines.


      When your support request has been submitted, the Badge Nation team will review the information supplied and get to work on updating your badge.

      If any further information is required from you, or we have any concerns about the changes affecting previous earners, we will reach out to you via email.

      When we are finished making the changes we will close your support ticket, generating an auto-email to let you know the task is complete.